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The website https://www.vrclub.gr is the online store for the display and distribution of products through the Internet by the Greek company "vrclub.gr" with headquarters in Ampelokipi, Thessaloniki. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the vrclub.gr electronic store, located at https://www.vrclub.gr.
Please ensure that you agree to the following terms and conditions as your further use and navigation of the above website https://www.vrclub.gr implies your explicit and unconditional consent to them.
vrclub.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions conducted through its electronic store, in accordance with its needs and commercial practices. vrclub.gr undertakes the obligation to inform users of any modifications and any changes through the website of this electronic store. It is clarified that the changes in terms do not affect orders that you have already placed.
vrclub.gr is committed to the completeness and validity of the information provided on its website https://www.vrclub.gr, both regarding the essential characteristics described for each product it offers, as well as for the accuracy of the data concerning the services provided by vrclub.gr's electronic store, subject to any technical or typographical errors that may have escaped attention or have occurred inadvertently or due to any disruptions in the operation of the website due to force majeure.
vrclub.gr cannot provide any guarantee for the availability of products, but it ensures timely notification to end consumers regarding their unavailability.
vrclub.gr is only liable for willful intent and gross negligence in case of delays in the delivery of ordered products and for information it provides or services it offers through its website.
The electronic store of vrclub.gr is not responsible for any technical issues that users may encounter when attempting to access the website and during their visit, which are related to the functionality or compatibility of their own infrastructure with the use of the website. vrclub.gr also has no responsibility for actions or omissions of third parties, particularly unauthorized interventions by third parties on products, services, or information available through it.
The website http://www.vrclub.gr is the official website of vrclub.gr. All the content on the website, including images, graphics, photographs, designs, texts, provided services, and products, constitute the intellectual property of vrclub.gr and are protected under Greek, European, and international laws regarding industrial and intellectual property rights.
Any copying, analog/digital recording, mechanical reproduction, distribution, transmission, downloading, modification, resale, creation of derivative works, or misleading the public about the real provider of the website's content is prohibited. Any reproduction, republication, downloading, communication, dissemination, or transmission or any other use of the content in any way or means for commercial or other purposes is allowed only with the prior written permission of vrclub.gr or any other rightful owner of the above-mentioned intellectual property rights.
The names, images, logos, and distinctive features representing vrclub.gr and/or its electronic store or contracted third parties, as well as their products or services, are exclusively trademarks and distinctive features of vrclub.gr and http://eshop.vrclub.gr and the above-mentioned third parties and are protected by Greek, European, and international laws on trademarks, industrial and intellectual property, and unfair competition.
Under no circumstances should their appearance and display on the websites https://www.vrclub.gr be construed as the transfer or granting of a license or right to use them.
Users of the websites https://www.vrclub.gr accept not to use them or the electronic store of vrclub.gr for sending, posting, emailing, or transmitting in any other way any Content that is illegal, harmful, threatening, offensive, insulting, defamatory, slanderous, obscene, indecent, libelous, infringes on the privacy of others, shows hatred, or expresses racial, national, or other forms of discrimination, could cause harm to minors in any way, is not allowed to be transmitted under law or contractual or fiduciary relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any computer software or hardware, intentionally or unintentionally violates applicable Greek and European legislation, and its provisions, may harass third parties in any way, and any content used for the collection or storage of users' personal data.
6. Security
vrclub.gr acknowledges the importance of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal data and transactions is secure and confidential. The security of the vrclub.gr online store is achieved through the following methods:
Customer Identification
The codes used to identify you are two: the Login Code (email or username) and the Personal Secret Security Code (password), which, when entered, provide you with access to your personal information with absolute security.
You have the option to change your Personal Secret Security Code (password) and your email address as often as you wish. The only person who has access to your information is you, through the above codes, and you are solely responsible for maintaining the confidentiality and secrecy of this information from third parties. In case of loss or leakage, you must notify us immediately; otherwise, vrclub.gr online store is not responsible for the unauthorized use of your secret code by others. For security reasons, we recommend changing your password at regular intervals and avoiding the use of easily traceable codes (e.g., date of birth). We also advise you to use not only letters and numbers but also symbols when creating your password.
Automatic Logout
If there is no activity for 15 minutes, an automatic logout from the members' area of the vrclub.gr online store occurs.
Controlled Access (Firewall)
Access to vrclub.gr systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while simultaneously prohibiting access to systems and databases with confidential information.
Encryption
The vrclub.gr system first decrypts the information it receives using the same key (predetermined during your connection to the service) and then processes it. The vrclub.gr systems send you information following the same encryption process.
Transaction Privacy
Maintaining privacy is self-evident. The same basic principles that govern classic transactions apply to e-commerce as well. All information transmitted from the user/member to vrclub.gr is confidential, and vrclub.gr has taken all necessary measures to use them only to the extent necessary within the framework of the provided services. Some of the measures taken include:
For your own security, you must handle all information provided through the service as confidential and not disclose it to third parties.
During your visit to the pages of http://www.vrclub.gr, you may be asked to provide your personal information (name, surname, profession, email address, shipping address, etc.), generally to process your orders and keep you informed about any offers. Any personal data you provide anywhere on the pages and services of the websites http://www.vrclub.gr are kept exclusively for the purposes of your transactions with us, communication, improving the services provided, and ensuring the proper functioning of the respective service, and cannot be used by any third party (except where required by law by the competent authorities only).
In any case, the employees of vrclub.gr who have access to your personal data are specifically authorized, and access by unauthorized persons to your personal data is prohibited. Every reasonable measure to safeguard your data has been taken. Your personal information may be disclosed to vrclub.gr cooperating companies in extremely rare and specific cases, in order to support, promote, and execute your transactional relationship with us, but always under conditions that fully ensure that your personal data is not subjected to any illegal processing.
At any time, the user retains the right to update or object to the further processing of their data in accordance with the current legislation on personal data protection.
To facilitate your search, we have divided our products into main categories. Each category has a tree of subcategories, which appears in the left column of your screen.
Our goal is to help you reach the final product with 3 clicks. In case you are looking for something specific, use the "search" function, which will take you directly to your specific selection.
Our design team makes every effort to provide high-quality services. However, errors in prices, photos, and secondary product characteristics cannot be ruled out, and it cannot be guaranteed that there will be no interruptions in the operation of the website or "human" errors in updating / stating the price of a product. For the safety and effectiveness of your purchases, if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, contact the Customer Service Department at 2310 724111 or via the email form on the website. We also need to inform you that in some of our products, the photos are indicative. In any case, the details of a product are stated in its description or information.
Upon registration of your order, you will receive an automated email that will state the details of your order. After processing the order, you will receive a second and confirmatory email with the products to be sent to you.
During the progress of your order, you will receive a series of automated emails indicating the progress of the order.
In case your order encounters any pending issues, you will receive a corresponding email. Alternatively, we will contact you at the phone numbers you provided during registration or order placement on our site.
There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. These emails must be able to reach you and be kept throughout the duration of our transaction. It is your obligation, in case you do not receive these emails, to inform us promptly, according to the general terms governing our transactions.
You have the right to return the products you purchased and request their replacement:
a) In all cases where vrclub.gr delivered products to you that are different from or substantially different from what you ordered.
b) In all cases where there was a defect in the product or a missing agreed property, and provided that it is not otherwise covered by the manufacturer's warranty.
You also have the right to return the purchased products and request their exchange with another product or products of equal value to the amount you have paid, or with an additional charge if you prefer, within fourteen (14) days from the receipt of the product.
In addition, for all cases, the product to be replaced or repaired must necessarily be accompanied by the original purchase receipt. For all the above cases, the products to be replaced or repaired must be in the condition received by the customer, complete and without damage, and their packaging must be the one that normally accompanies the product (matching the IMEI) and be in excellent condition, along with all the documents that accompanied the product (e.g., DAT, Retail Receipt, etc.). Prior consultation with the Electronic Store of vrclub.gr is recommended before any return. In any case, the return and replacement are possible under the following conditions:
You must contact us on the same day or the next working day at the Electronic Store of vrclub.gr.
In case of product replacement within 14 days with another product or products of equal value, or with an additional charge, or withdrawal within 14 days according to article 5 para. 10 of law 2251/1994, the product must not have been used.
The product must be accompanied by all the necessary documents proving the transaction (e.g., DAT, Retail Receipt, etc.).
Order Cancellation
Cancellation of the order can be made in the following cases:
a) Before completing the order: During the electronic ordering process, you can go back and remove the quantities of products from your basket by clicking on the "remove" button.
b) If the electronic order has been completed but the product has not yet been dispatched: You can call +30 2310609222 and one of our associates will handle the cancellation of your order.
c) After receiving the product: After receiving the product, call us at +30 2310609222 or contact us via the email form on the website, explaining the reason for the order cancellation. One of our associates will assist you promptly and inform you of all your options. However, the status of the order will not change on your account page.
Cancellation of the order is possible in the following cases: Before the order is completed, during the electronic ordering process, you can go back and remove the quantities of the products from your basket by clicking the "remove" button. If the electronic order has been completed but the product has not been shipped yet, you can call +30 2310609222, and one of our associates will handle the cancellation of your order. After receiving the product, call us at +30 2310609222 or contact us through the email form on the website, explaining the reason for canceling your order. One of our associates will assist you immediately and inform you about all your options. However, the status of the order will not change on your account page.
Payment via Credit Card:
The online store of vrclub.gr accepts all major credit cards, including Visa, Mastercard, and American Express. Your transactions on our website are protected by top-level online security systems (SSL-128 bit and digital certification by Verisign, Inc.), ensuring a secure transaction environment, as used by most of the world's 500 largest companies.
For purchases with your credit card, follow the instructions provided on our website. You will be asked to fill out the order form and provide your credit card number and expiration date.
In the case that you choose to pay by credit card, you must be present upon the delivery of your order, with your credit card and identification. In this case (i.e., payment by credit card), the order cannot be received by a third party.
If the order is placed on behalf of a company, the credit card used should be a corporate one, issued under the company's name. Also, during the delivery, the authorized cardholder with the credit card and identification must be present.
Payment by Cash on Delivery:
Pay our employee upon the delivery of your order to your location. The cash on delivery payment method is valid only for deliveries within Greece.
According to current tax regulations, starting from 03.01.2012, documents with a value over €500 for individuals (Retail Receipt) and documents with a value over €500 for professionals/businesses (Sales Invoice) must be settled ONLY through the following methods:
• Deposit/transfer to a bank account
• Charge to a credit or debit card
Receive and pay for your order at the nearest vrclub.gr store:
During the final stage of completing your order, choose the "Pick up from store" method for delivery. The payment for your order will be made at the store's cashier during the pick-up. If you choose to pay for your order with a credit card, please note that the charge will be made at the store. You should have your credit card and ID (or passport) with you during the payment at the store's cashier.
Please note that for pick-up from our physical stores, you must place the order through the internet beforehand.
Payment of your order via bank transfer:
If you don't have a credit card or you cannot easily be present at home during the delivery hours, you can pay for your order via bank transfer.
Prepay your order to one of the following bank accounts of the banks we cooperate with.
Send us a copy of the bank payment order by email to info@vrclub.gr. Once we receive the copy, we will dispatch your order.
If the payment is not completed via credit card or bank transfer, the order will be canceled within 3 days.
The pricing policy of vrclub.gr is not the same across all distribution channels, including physical stores, catalogs, and the online store. The price of certain products in the online store may differ from other distribution channels and is applicable only for purchases through this online store with delivery to your location. Please be aware that if your order contains products with special "Internet" offers, and you wish to pick up your order from one of our physical stores, you will be charged the regular store price and not the "Internet" price. We strive to accurately display all information and prices on our website; however, we cannot exclude the possibility of typographical or technical errors in prices and product characteristics.
Daily Special Offer:
Every day, we offer a specific product at a special price through our social networks. This special price is exclusively valid for in-store purchases and for regular quantities per customer. vrclub.gr reserves the right to cancel an order if it is intended for resale or professional use.